PAWZ Road guarantees return if you are not satisfied with your purchase. And you can apply return online in 30 days after order is received. Please make sure the returned items are in a salable condition.For all returns, please submit support ticket to our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return.

 

RETURN NOTE

1. You can apply for Return& Refund in 30 days after your order is created;

2. Items returned must be in unused condition with the original packing. We do not accept items which are worn, damaged, washed or altered in any way;

3. You are responsible for return shipping fee if the return is caused by yourself. Please choose economical shipping method；

4. We do not accept packages returned using Freight Collect. 

 

SPECIAL NOTE

We will always inspect the goods strictly, before the products are sent for shipment. In case of damages in course of shipping, please contact us by email or telephone to inform us regarding the damaged goods. We will always be here to help you and solve it together with you.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and care items
* PAWZ Road special designed products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned or broken caused by customer more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopify@pawzroad.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopify@pawzroad.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail us to shopify@pawzroad.com. Return address: HANG ZHOU CHONG HENG E COMMERCE CO.,LTD, NAN YUAN STREET, XIC BUILDING NO.1, Hangzhou, 311100 Zhejiang, CN (+8618767125656 QIUKAIKAI)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.