Trace Order – PAWZ Road


Updating Shipping on an Order
Updating Orders Before Shipping
Before an item has shipped, you can easily edit the details of your order online. From My Orders, you can cancel, change the delivery method, or change the shipping address for each item.

Updating Orders In Transit
Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited.

FedEx or UPS
If you have a FedEx or UPS tracking number(you will receive an e-mail after delivery), you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:

Hold or delay packages
Pick up from a local FedEx or UPS location
Deliver to another address
Delivery on another day
Schedule a delivery window
Sign for packages online
All Other Carriers
If you want to change the shipping address: Contact us for help!

5.Item Never Arrived (Lost in Transit)
Can't Find Your Package?
Not to worry! Most items are found within two days. Here are some things to try.

1) Check that your shipping address is correct.

Let's make sure we shipped to the right place. Current shipping addresses are listed under “Deliver To:” on the My Orders page.

2) Check around your home or with neighbors.

Boxes might be at back doors, behind bushes, etc.

3) Give it 2 days.

Sometimes carriers incorrectly scan packages that are still in transit.

4) Check your mailbox or anywhere else you receive mail.

Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.

5) Check for a notice of attempted delivery.

This notice will tell you the steps you should take to receive your package.

Contact the Carrier

Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
To contact FedEx, call 1-800-463-3339.
For UPS, submit a claim or call 1-866-742-5877.
Tried everything? We'll fix it!

Contact Us