I love the cat tree I purchased from Pawz Road, AND when I asked for an additional part for it (my cat loves the tree so much I was worried she would wear one of the parts out, so far so good), the customer service was fantastic, and the cost very reasonable. I would never hesitate to order a Pawz Road product ever - SO GOOD.
Product arrive fast and 100% accurate.
Easy to replace parts. I contacted and paid $10 and had the exact part I needed a week later. They communicated with me every step of the way.
I want to thank the crew of PAWZ Road for going above and beyond to solve a problem. I purchased a cat tree that came with lovely faux fur cushions. Unfortunately, my cat hates the feel of fur, faux or otherwise, and won’t even step on it. The PAWZ Road crew worked with me over a series of emails to explore other possibilities and in the end came up with a solution of “cushions” made of rougher materials. While not all the new cushions fit exactly, they provide the needed cover and my cat is all over them. So, many thanks, PAWZ Road!
We requested a replacement post for a tree that they don't even make anymore and they got it to us in a couple of weeks! Customer service was so helpful and friendly and my cat is very happy that her favorite shelf is stable again :)