I was gifted a cat tree for Christmas 2021 and after a little more than a year of constant, daily use by my 2 dainty yet uncoordinated cats, the bed scratching posts got a bit wobbly. It was super easy to reach out to customer service for replacements. They had me send the link of the product I had with a screenshot circling exactly what I needed. They gave me the product number, the price and directions on exactly how to order. Shipping took a little longer than I was hoping (blame Amazon for catering to instant gratification) but within 2 weeks I had exactly what I needed and the cat tree is essentially brand new again. My girls are happy, and I sleep better knowing they won't lose balance and fall.

I'm a fan of this brand - their service and their products. Won't buy cat towers for anywhere else!

I love the cat tree I purchased from Pawz Road, AND when I asked for an additional part for it (my cat loves the tree so much I was worried she would wear one of the parts out, so far so good), the customer service was fantastic, and the cost very reasonable. I would never hesitate to order a Pawz Road product ever - SO GOOD.

Product arrive fast and 100% accurate.

Easy to replace parts. I contacted and paid $10 and had the exact part I needed a week later. They communicated with me every step of the way.