The cat tower is incredibly easy to assemble (can be done by one person) with the instructions provided. It is very sturdy and stable and PAWZ Road also provide a small rope within the packaging that you can wrap around one of the poles which can then be nailed into the wall if you feel like your cats might knock it over while playing (or doing their zoomies). My cats took some time warming up to the little basket but now they sit in there everyday! We also love how tall it is, so that my cats can truly climb up and see far and wide within our apartment as well as outside.
Overall the shipping was quick - though they didn't have stock in Canada, it was still here within a week which is impressive. The customer service representative also accidentally cancelled my order from their end when cancelling someone else's order but notified me quickly after and threw in a complimentary scratcher which I really appreciated.
Overall very happy with this purchase! We got it on sale too which makes it even better, so keep an eye our for deals and it'll be worth it!